The Complete Conversational AI Platform
Your customers demand faster, more personal and, above all, better service. You want this too, of course, but you are also looking for ways to reduce Customer Service costs, improve quality and respond smarter to current events.
We AssistYou to achieve both customer and business ambitions
Available 24/7 in 100+ languages, our AI Voice Agent routes, verifies, answers FAQs, and completes tasks. All in your brand's tone of voice and on your existing CCaaS setup.
The AI Voice Agent Platform
What is an AI Voice Agent?
An AI Voice Agent is an intelligent virtual assistant that handles phone calls just like a human agent. It listens, understands, and responds naturally in real time: from routing calls and verifying identities to answering questions and completing tasks autonomously.
Powered by advanced speech recognition and natural language understanding, it works 24/7 across 100+ languages on your existing phone system. Every call is logged, analyzed, and turned into actionable insights so you can continuously improve your customer experience.
Why choose the AssistYou AI Voice Agent?
More personal
- Welcomes the caller by name, remembers a previous call and asks targeted follow-up questions
- The caller can immediately share the reason for calling, no telephone menu or waiting lines
- The caller is personally verified and directly supported by the AI Voice Agent with administrative tasks such as status updates, address changes and payment arrangements
Lower costs
- Make the caller smarter so they can help themselves. Via targeted links to the self-service section of the website and tutorials shared via SMS
- 30-70% fewer phone calls for your team, allows them to do what they do best, help customers successfully with specific customer demands or complaints
- Less frustration for both the caller and the your employee contributes to happier conversations and therefore less customer churn and employee attrition
More control
- Acts within the limits you set, in the voice you choose and in languages you wish to support
- Better insights into trends of why contact was made, sentiment, call volume and call duration
- Based on the insights, you can add more tasks to the AI Voice Agent, find reasons behind drop outs and prevent future calls by proactively informing customers about current hot topics
Total Control Without Writing Code
Design, test, and deploy perfect customer journeys going naturally from left-to-right or top-to-bottom on a visual canvas.
Optimized nodes
Fully optimized nodes that help you get the most out of your flows. Every node is designed to make conversations run more efficiently and accurately.
Full control
Using ASR hints and business-optimized settings, you adjust the AI Voice Agent to match your exact requirements and processes.
Built-in Live Testing Widget
Test call logic safely inside your browser. Watch nodes highlight in real-time as the AI navigates the flow, and spoof anonymous or mobile lines before pushing to production.
What the AI Voice Agent does for you
Digital Host
Welcome customers and guide them efficiently to the right solution. Our Digital Assistant understands their needs and streamlines the service process for higher satisfaction and optimized support
Verification
Ensure a smooth start to every interaction. Our Digital Assistant securely verifies customer data, enabling efficient and professional service from the first contact
Self Service
Our Digital Assistant handles repetitive tasks efficiently, reducing wait times and freeing up agents to focus on complex, high-value interactions—boosting overall service quality
FAQs
Our Digital Assistant quickly finds accurate answers to common questions, helping customers get information fast and easing the load on your support team.
Warm Handover to a Human Agent
The Warm Handover ensures a smooth transition from the digital assistant to the right human agent on your team. This boosts your customer service and enhances the overall experience.
Customer Feedback Survey
This feature lets your digital assistant gather customer feedback after chats, helping your organization grow through direct insights
AI Analytics
AI Analytics: the next step for AI-driven customer support
An enterprise organisation implementing only a AI Voice Agent is leaving enormous value on the table. Combining a AI Voice Agent with AI Analytics creates a self-improving, intelligent system.
Track topics, spot friction, and surface insights you can act on.
- Search, filter, and deep-dive. No manual tagging needed
- Sentiment analysis to detect frustration, confusion, or satisfaction
- Call categorization by topic, urgency, and intent
- Daily summaries and agreed action items, ready to store in your CRM
Features
Deeply Understand Your Customers
What better way to learn what drives your customers than by asking them directly? With “Chat with Your AI Analyst,” simply pose questions in natural language and get instant answers drawn from your real conversation data. Discover what matters most to your users, surface the issues they encounter, and unlock actionable insights so you can continually refine your products, services, and support.
Every Segment Matters
Stop guessing which customers need attention and drill down into every department, every question, every call. Our Conversations view gives you unlimited, no-code filtering: simply select the time window, intent labels, keywords or any custom metadata, and instantly uncover the calls that matter most. Tailor your analysis to sales, support, billing or any other team and surface critical insights in seconds. No more blind spots, just data-driven clarity.
Anticipate Problems Before They Escalate
With AY Voice Analytics monitoring 100% of your calls in real time, you'll uncover exactly why customers are reaching out today. Instead of firefighting the same issue hundreds of times, act immediately on data-driven insights to stop call volume at the source. Tap into the true “Voice of the Customer,” identify emerging patterns and pain points, and resolve new problems before they snowball.
Improving Employee Performance
How do you ensure that your employees are excellent at making the complex calls that the voice assistant cannot handle? AY Voice Analytics identifies coaching opportunities. It can detect which employees are struggling with a particular product, where long silences fall (indicating information seeking), or which conversation techniques lead to the highest customer satisfaction. This allows you to provide highly targeted and effective training.
The added value of AY Voice Analytics
| AI Voice Agent | AI Analytics | |
|---|---|---|
| Focus | Handling known tasks and questions | Analyzing all conversations for deep insight |
| Goal | Increase efficiency, reduce costs | Find root causes, improve processes, discover opportunities |
| Automation | Executes the automation | Identifies the next automation opportunities |
| Quality | Guarantees 100% compliance on its own calls | Monitors 100% of human calls for quality and compliance |
| Insight | Solves the individual customer query | Discovers trends, sentiment, and the "Voice of the Customer" |
AI Voice Agent combined with AI Analytics transforms your customer service from a cost center into a strategic hub for customer insight, quality improvement, and commercial growth. The assistant handles today's conversations, while analytics ensures that tomorrow's conversations are better, more efficient, and more valuable.
Talk to an expertProven at scale. Compliant by design
Rock-solid scale
Handles hundreds of calls simultaneously, without a glitch.
Your data. Your cloud.
Fully secure with ISO27001:2023 & NEN 7510 certification, GDPR compliance, and European data hosting.
Custom-fit integrations
We handle the complexity behind the scenes, integrating with your systems quickly and securely, with your workflows in mind.
Why leading brands choose AssistYou
Expertise in speech, AI, and customer experience
Over six years of building voice solutions for high-volume organizations. Not just tech, but tools that truly work.
Specialised in voice technology
We build tailored assistants that match your workflows, tone of voice, and goals always powered by the latest tech
A product that listens, learns, and adapts
Smart automation meets powerful analytics. Every call improves the next.
Implementation done right
No “plug-and-play” promises. Just fast, supported rollouts tailored to your systems, guided by experts who get your world.
Built for long-term impact
We stay involved, share best practices, challenge assumptions, and help you scale, without adding complexity.
Trusted by leading brands
”Truly impressive how AssistYou's Lisa interacts, and is able to understand practically anything.”
”Working with AssistYou is a great experience: they are extremely responsive and work fast.”
”AssistYou works fast, their solutions are relevant, and their products easy-to-integrate. This ensures that you, as their client, do not experience any interruptions to your existing service.”