The problem
Slow, overloaded customer service costs you more than time
Queues, transfers, and inconsistent answers cost customers their patience and you their trust, and every missed call ends up back on your team's desk anyway.
AssistYou builds AI Voice Agents that answer, verify, and resolve calls 24/7 in 100+ languages, with an AI Analyst turning every conversation into insight.
ISO/IEC 27001:2023 certified · FSQS-NL screened · GDPR & European data hosting The AI Voice Agent Platform
AI resolves it directly
Simple questions, routing, and status checks are handled end-to-end. No queue, no waiting.
Warm hand-off to a human agent
Full context travels with the handover automatically, so the agent isn't starting from zero.
A customer calls, and the AI Voice Agent picks up. If AssistYou can't resolve the request directly, there's a warm hand-off to a human agent with full context. The customer never repeats themselves.
- Dutch
- English
- German
- French
- Spanish
- Italian
- Polish
- Turkish
- Arabic
- Mandarin
- and 100+ more
An AI Voice Agent is an intelligent virtual assistant that handles phone calls just like a human agent. It listens, understands, and responds naturally in real time: from routing calls and verifying identities to answering questions and completing tasks autonomously.
Powered by advanced speech recognition and natural language understanding, it works 24/7 across 100+ languages on your existing phone system. Every call is logged, analyzed, and turned into actionable insights so you can continuously improve your customer experience.
Why choose the AssistYou AI Voice Agent?
More personal
- Welcomes the caller by name, remembers a previous call and asks targeted follow-up questions
- The caller can immediately share the reason for calling, no telephone menu or waiting lines
- The caller is personally verified and directly supported by the AI Voice Agent with administrative tasks such as status updates, address changes and payment arrangements
Lower costs
- Make the caller smarter so they can help themselves. Via targeted links to the self-service section of the website and tutorials shared via SMS
- 30-70% fewer phone calls for your team, allows them to do what they do best, help customers successfully with specific customer demands or complaints
- Less frustration for both the caller and the your employee contributes to happier conversations and therefore less customer churn and employee attrition
More control
- Acts within the limits you set, in the voice you choose and in languages you wish to support
- Better insights into trends of why contact was made, sentiment, call volume and call duration
- Based on the insights, you can add more tasks to the AI Voice Agent, find reasons behind drop outs and prevent future calls by proactively informing customers about current hot topics
Total Control Without Writing Code
Design, test, and deploy perfect customer journeys going naturally from left-to-right or top-to-bottom on a visual canvas.
Optimized nodes
Fully optimized nodes that help you get the most out of your flows. Every node is designed to make conversations run more efficiently and accurately.
Full control
Using ASR hints and business-optimized settings, you adjust the AI Voice Agent to match your exact requirements and processes.
Built-in Live Testing Widget
Test call logic safely inside your browser. Watch nodes highlight in real-time as the AI navigates the flow, and spoof anonymous or mobile lines before pushing to production.
100+ languages, one voice agent
One agent serves every market: it switches to the language of the caller automatically, across more than 100 languages, without standing up a separate team per language.
What the AI Voice Agent does for you
AI Analyst
Understand every customer conversation without manual analysis. AI Analyst turns thousands of calls into clear, actionable insight, automatically.
Why choose the AssistYou AI Analyst?
Complete coverage
- 100% of your conversations analysed, not the 1% sample your QA team can get through
- Every call categorised automatically by topic, urgency and intent
- Your agents' calls too, so quality and compliance become demonstrable
From symptom to root cause
- See why customers are calling, not just how many calls came in
- Sentiment analysis surfaces frustration, confusion and satisfaction
- Trends and recurring friction that stay invisible in individual conversations
Decide on evidence, not gut feel
- Ask in plain language and get answers quoted from real transcripts
- You do not have to trust your gut: you know exactly what your customers are facing
- Daily summaries and action points, ready for your CRM or your stand-up
Track topics, spot friction, and surface insights you can act on.
- Search, filter, and deep-dive. No manual tagging needed
- Sentiment analysis to detect frustration, confusion, or satisfaction
- Call categorization by topic, urgency, and intent
- Daily summaries and agreed action items, ready to store in your CRM
Chat with your AI Analyst
Ask questions in natural language and get instant answers based on your conversation data. No dashboards, no manual analysis. Just the insights you need.
Multi-Agent Engine
Powered by parallel 'Discovery' and 'Narrative' AI workers running simultaneously to eliminate hallucinations.
Detailed, structured topics
Automatically categorize thousands of calls into reliable, multi-level topic structures for actionable insights.
Verifiable Accuracy
Deep, sophisticated summaries backed by precise quotes directly from call transcripts.
1. Late delivery: 42% of calls
2. Missing tracking: 28%
3. Wrong address: 18%
AI Voice Agent and AI Analyst: stronger together
The AI Voice Agent answers, verifies and resolves today's conversations on its own, in 100+ languages, around the clock. The AI Analyst then reads back every single one of those conversations and tells you why people called, where customers get stuck and what to fix first.
One does the work; the other shows you how to do it better.
| AI Voice Agent | AI Analyst | |
|---|---|---|
| Focus | Handling known tasks and questions | Analyzing all conversations for deep insight |
| Goal | Increase efficiency, reduce costs | Find root causes, improve processes, discover opportunities |
| Automation | Executes the automation | Identifies the next automation opportunities |
| Quality | Guarantees 100% compliance on its own calls | Monitors 100% of human calls for quality and compliance |
| Insight | Solves the individual customer query | Discovers trends, sentiment, and the "Voice of the Customer" |
Proven at scale. Compliant by design
Rock-solid scale
Handles ~1 million calls per month, without a glitch.
Your data. Your cloud.
Fully secure with ISO27001:2022 & NEN 7510 certification, GDPR compliance, and European data hosting.
Custom-fit integrations
We handle the complexity behind the scenes, integrating with your systems quickly and securely, with your workflows in mind.
Why leading brands choose AssistYou
Expertise in speech, AI, and customer experience
Over six years of building voice solutions for high-volume organizations. Not just tech, but tools that truly work.
Specialised in voice technology
We build tailored assistants that match your workflows, tone of voice, and goals always powered by the latest tech
A product that listens, learns, and adapts
Smart automation meets powerful analytics. Every call improves the next.
Implementation done right
No “plug-and-play” promises. Just fast, supported rollouts tailored to your systems, guided by experts who get your world.
Built for long-term impact
We stay involved, share best practices, challenge assumptions, and help you scale, without adding complexity.
Trusted by leading brands
”Truly impressive how AssistYou's Lisa interacts, and is able to understand practically anything.”
”Working with AssistYou is a great experience: they are extremely responsive and work fast.”
”AssistYou works fast, their solutions are relevant, and their products easy-to-integrate. This ensures that you, as their client, do not experience any interruptions to your existing service.”